Bryan F. Irrera (bfirrera) wrote,
Bryan F. Irrera
bfirrera

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This one took the cake!

(Crossposted this to customers_suck)

Okay, I work at FYE (it's an all entertainment store). We carry movies (DVD and VHS), CDs and console games (along with some electronics).

Today, this woman comes in and I greet her

Me: Hi, how can I help you today?
Customer: I'm just looking for some movies. I'm an old-fashioned gal. Do you have these on video tape. I don't have one of those DVD things yet.

She hands me a list with four movies on it. The first movie on list is "M*a*s*h"

I wanted to be sure that she was actually looking for the movie instead of the television series, so I asked her.

Me: It says here "M*A*S*H". Did you want the Robert Altman film or the television series?"
C: I don't want the Robert Altman one
Me: Okay, so you want the television series?
C: No, I want the movie. I don't want the new one, I want the old one.
me: well, they are BOTH old.
C: I want the one from the Seventies.
me: Their both from the Seventies. Do you want the one with Donald Sutherland and Elliot Gould or the one with Alan Alda?
C: I don't want the remake.
me: Okay. So you want the movie.

I hand her the movie and she starts to examine the movie, trying to see the date. She can't find it and protests that she doesn't want the "remake" (I still don't know whether she meant the television series or thought that a digitally remastered version was some how different from the original in content).

I look for the other three videos and can't find them. I look them up in our computer and none is in the inventory so they would have to be ordered if she wants them.

Because of the way our registers are set up they would all three have to be rung up separately (and her other video would also have to be rung up separately making four separate transactions). I tell her this and she says that's fine.

[Error: Irreparable invalid markup ('<lj-cut="that's>') in entry. Owner must fix manually. Raw contents below.]

(Crossposted this to <lj user="customers_suck">)

Okay, I work at FYE (it's an all entertainment store). We carry movies (DVD and VHS), CDs and console games (along with some electronics).

Today, this woman comes in and I greet her

Me: Hi, how can I help you today?
Customer: I'm just looking for some movies. I'm an old-fashioned gal. Do you have these on video tape. I don't have one of those DVD things yet.

She hands me a list with four movies on it. The first movie on list is "M*a*s*h"

I wanted to be sure that she was actually looking for the movie instead of the television series, so I asked her.

Me: It says here "M*A*S*H". Did you want the <a href="http://us.imdb.com/Title?0066026">Robert Altman film</a> or the <a href="http://us.imdb.com/Title?0068098">television series</a>?"
C: I don't want the Robert Altman one
Me: Okay, so you want the television series?
C: No, I want the movie. I don't want the new one, I want the old one.
me: well, they are BOTH old.
C: I want the one from the Seventies.
me: Their both from the Seventies. Do you want the one with Donald Sutherland and Elliot Gould or the one with Alan Alda?
C: I don't want the remake.
me: Okay. So you want the movie.

I hand her the movie and she starts to examine the movie, trying to see the date. She can't find it and protests that she doesn't want the "remake" (I still don't know whether she meant the television series or thought that a digitally remastered version was some how different from the original in content).

I look for the other three videos and can't find them. I look them up in our computer and none is in the inventory so they would have to be ordered if she wants them.

Because of the way our registers are set up they would all three have to be rung up separately (and her other video would also have to be rung up separately making four separate transactions). I tell her this and she says that's fine.

<lj-cut="That's when the fun really starts">

I start with the special orders first, since they are going to be the most time consuming. The first movie that she was looking for was <a href="http://us.imdb.com/Title?0219854">The Kid</a>, which for some reason was not found in our computer (I tried "The Kid", "Kid, The", "Bruce Willis", "Walt Disney's The Kid" and a couple other variations). I told her that since it was a Walt Disney movie it may no longer be in print. She then started complaining about Walt Disney's practices of putting stuff on moratorium.

Since that came up empty, that only left three of four transactions. I started to look up <A href="http://us.imdb.com/Title?0219854">City Slickers</a> for her. I told her that it would be $5.00. She'd taken out a $20.00, so I began to take it out of that and had already typed in that I'd taken the money when she asked if she could write a check for it. I told her that since I'd already accepted the cash that I couldn't go back, but would be able to take check(s) for the next two transactions (note the usage of the plural form).

I finished that transaction, handed her the receipt and her change and started the next special order for the VHS copy of <a href="http://us.imdb.com/Title?0057251">Lillies of the Field</A>. I now told her that it would again be $5.00. She asked me how much the total would be with the "M*A*S*H" tape added on. I explained to her that since I would have to type in check on my register, I would have to run it through a machine to be stamped. I would not be able to run one check when the cash register would be listing two checks.

C: Well, I don't understand this new technology.

She hands me the check for $5.00 and begins to write her next check. I stop her, ask for her driver's license and tell her that she only has to sign the second check (I couldn't stop her in time the first time) and that the rest would be filled out by the printer.

c: No, I don't trust all these new-fangled machines. I'm happily stuck back in the 20th Century and that's where I plan to stay! I'll fill it out myself.

So, she's sitting there waiting for me to give her an amount for the second check. I tell her that I'm STILL waiting for the driver's license. She begins digging through her purse, emptying it's contents at my counter before finally finding her license at the bottom. She hands it to me and I continue to process the order(typing her license number into the register)

c: I don't know why anyone would buy DVDs anyway, since VCR tapes last so much longer anyway.
me: uhm, ma'am, that's wrong. It's the other way around. VHS tapes get a little bit destroyed every time you use them. Also, they only have a shelf-life for ten years. After that you'll see quite obvious loss/fading of the color and the sound quality degrades very badly.
c: that's not true.
me: Ma'am. Trust me. I was an early adopter of the DVD format. The first DVDs I bought over five years ago in May of 1998 still look wonderful and as fresh as the day I bought them. Stuff I only taped last YEAR is already looking terrible after only a few viewings.
c: stares blankly at me.

I finally finish the second transaction, ring up the "M*A*S*H" VHS tape, take the next check and I'm typing in her dl number when she says:

c: is this your comb?
me: uhm, no ma'am, that's YOUR comb. You just took it out of your purse.
c: oh, 'cause it doesn't look familiar to me.

I hand her the bag with the tape and her three receipts. She proceeds to crumple them all up as if to throw them out.

me: Ma'am. Those are your receipts for your special orders. If for some reason those movies aren't available and we have to cancel the order, you'll need them to get your refund
c: oh. Really?

(walks off in a daze)</lj-cut>
---
Tags: customers_suck, fye/generic
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